Delivery & Return
Delivery - Mainland UK
We aim to make ordering from AirTumble as simple and straightforward as possible. Orders are normally dispatched on the next working day after payment is received, with delivery to UK Mainland included in the product price and no additional standard delivery charges at checkout.
We use trusted delivery partners to ensure your order reaches you safely and promptly. Our current delivery partners include Parcelforce, APC and DHL.
Below you’ll find an overview of our delivery process, together with further information about delivery areas, additional charges and orders outside UK Mainland.
1. Choose Your Products and Place Your Order
2. You Will Receive an Order Confirmation Message
3. We Dispatch Your Order the Next Working Day
4. Your Order Is Delivered to Your Door
Highlands & UK Islands
An additional delivery charge of £19.99 per item applies to:
- Highlands and Islands of Scotland
- Isle of Man
- Jersey
- Guernsey
- Isles of Scilly
If you are unsure whether an additional delivery charge applies to your address, please contact us before placing your order.
Northern Ireland & International
For all orders to Northern Ireland or destinations outside the United Kingdom, please contact us before placing your order:
We can advise you regarding delivery availability and any applicable shipping costs.
Customs & Import Charges
Customers outside the United Kingdom may be responsible for customs duties, import taxes, quotas, permits, product restrictions or other local requirements.
Any such charges are the responsibility of the recipient and are not included in the price of the goods or delivery.
Customs rules and charges vary between countries, so we recommend checking the requirements applicable to your destination before placing an order.
AirTumble cannot accept responsibility for customs or import duties charged by the destination country.
Return of Goods
Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you receive your goods. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to [email protected]. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.
It is the buyer’s responsibility to arrange and pay the postage costs for the return of goods. If you need to return the Products to us because they are faulty or mis-described, we will email you a returns shipping label and refund the price of a defective Product in full.
In all cases of unwanted items, the products returned should be in their original condition
Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described:
(a)any made-to-measure or custom-made products or products made to your specification or clearly personalised;
(b)newspapers, periodicals or magazines;
(c)perishable goods, such as food, drink or fresh flowers;
(d)software, DVDs or CDs which have a security seal which you have opened or unsealed.
To complete your return, we require a receipt or proof of purchase.
We recommend you use a secure delivery method, which requires a signature upon receipt. You should consider using a trackable shipping service or purchasing shipping insurance. You are responsible for the returned products until they reach us. We cannot guarantee that we will receive your returned item.
The above does not affect your statutory rights.
FAQs - Delivery
Yes, we offer free delivery on all orders.
We use trusted delivery partners to ensure your order reaches you safely and promptly. Our current delivery partners are Parcel Force, APC & DHL.
Orders are usually dispatched within 1 working day. Once dispatched, delivery typically takes 2-3 working days, depending on your location.
Yes. Where tracking is available, you will receive your tracking details once your order has been dispatched.
Yes. If your order has a tracking number, you can use the tracking information provided to follow its progress with the courier.
Yes, we deliver throughout England, Scotland & Wales. Please contact us if you are unsure whether we can deliver to your location.
If your order arrives damaged, please contact us as soon as possible with details of the damage and, where possible, photographs of the packaging and product. We will then advise you on the next steps.
FAQs - Returns
Yes, subject to our returns policy. If you would like to return an item, please contact us within 30 days of receiving your order.
Please contact us at [email protected] with your order number and details of the item you wish to return. Our team will provide you with the relevant return instructions.
Where applicable, items should be returned unused, in their original condition and with their original packaging. Certain products may have specific return requirements or exclusions.
Return postage is customer’s responsibility. If you need to return the Products to us because they are faulty or mis-described, we will email you a returns shipping label and refund the price of a defective Product in full. Please contact us before returning an item so we can confirm the applicable arrangements.
Once we receive and inspect your returned item, we will process your refund in accordance with our returns policy. Refunds can take 7-10 working days to appear in your account, depending on your payment provider.
If you receive an incorrect item, please contact us as soon as possible with your order number and details of the issue. We will work with you to resolve this as quickly as possible.
If an item is faulty, please contact us with your order details and a description of the fault. We will advise you on the appropriate next steps and any available replacement, repair or refund options.
Exchanges are available. Please contact us if you would like to discuss exchanging an item.
Need Some Help?
Have a question about a product, delivery, your order, or anything else? Our team is here to help.
You can get in touch using the phone number or email address below, and we'll be happy to assist.
