Returns Policy

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to sales@airtumble.co.uk. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.

It is the buyer’s responsibility to arrange and pay the postage costs for the return of goods.  If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

In all cases of unwanted items, the products returned should be in their original condition

Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described:

(a)any made-to-measure or custom-made products or products made to your specification or clearly personalised;

(b)newspapers, periodicals or magazines;

(c)perishable goods, such as food, drink or fresh flowers;

(d)software, DVDs or CDs which have a security seal which you have opened or unsealed.

To complete your return, we require a receipt or proof of purchase.

AirTumble will refund the cost of your original delivery fee and returning the goods where the product is confirmed faulty or accepted as damaged.

We recommend you use a secure delivery method, which requires a signature upon receipt. You should consider using a trackable shipping service or purchasing shipping insurance. You are responsible for the returned products until they reach us. We cannot guarantee that we will receive your returned item.

The above does not affect your statutory rights.

 

 

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